FAQ

Is The Black Swan accessible? (Festival Venue)
The venue is accessible with double doors to entry, a lift to the main auditorium. The accessible loo is on the first floor and the bar is up a few stairs. As this is the case, Newcastle Burlesque Festival have a dedicated accessiblity team who are able to purchase your drinks for you at the bar if the stairs are not suitable. 

There are seats available for all ticket holders but if you do need specific seat, please email hello@newcastleburlesquefestival.co.uk 

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What should I wear?
This one is simple. Whatever makes you feel utterly Faaaabbbbuuuullous Darling! This could be your most daring burlesque costume or the outfit that makes you feel like the best version of yourself. Whatever you wear, OWN IT!! (failing that, a smart top, trousers and a cheeky smile will do).

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What should I bring?
A big smile, engaging energy and most importantly, your pennies. Take it from me it is incredibly thirsty work cheering on all those phenomenal performers, so you will definitely deserve a refreshing beverage from the well-stocked bar!

We will also have some fabulous goodies available at our True Blue store. Our details can be found below If you would like to sneak a peek or pre order! OOOOOOHHHHH EEERRRRR! true_blue@houseoftrixieblue.co.uk

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How old do I need to be for your shows?
All our burlesque shows are for audiences aged 18+

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What to expect at shows?

We work very hard to produce the most fantastic shows for both our performers and audience members. Due to the nature of the show you can expect elements of nudity and You better believe you will have the time of your life! With lots of fun to be had, we actively encourage audience participation so you best get practicing those OOOOOOOHHHH’SSS, WHOOOOOPS and CHEEEERRRSSS.

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Can I take photos & Videos?

We want you to immerse yourself in live entertainment, and to be present during all of the wonderful performances we have on offer. So guess what?? We have that covered too, we have a professional photographer/ videographer to capture these special moments for you. YOU ARE WELCOME!

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Where are my tickets for the show?
Each event within the Newcastle Burlesque Festival will be managed/ ticketed separately. If you would like to attend more than one event (and we flippin hope you do!) then you will need to purchase tickets per event. The tickets will feature in your sparkly WeGotTickets confirmation email or you can access them on your WeGotTickets account – Convenient to keep them all in one place…. AGAIN, YOU ARE SO WELCOME!!​

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Do we need to print out the tickets?
Let’s save the planet, no you don’t. Just say the name the ticket is booked under on the door or show your tickets on your phone and Bobs ya uncle.

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I can no longer attend, what should I do next? 
Awwww It’s a shame that you can no longer attend but it would be super rad if you could do the either of the following:

Offer your ticket to a friend and change the name (or get them to say the booked under name on the door) by emailing hello@newcastleburlesquefestival.co.uk 

All sales are final - tickets are non refundable/transferable 

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I/my friend can no longer attend the event but I/my friend is still coming and wants to take someone else, can they do this?
Yes sure, just say the name the tickets are booked under on the door.​

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When do the tickets come off sale?
This is subject to change for each show, so please keep an eye on the event for updated information (subject to change).

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Can I get a refund?
All sales are final - tickets are non refundable/transferable 

 

What happens if the tickets sell out?
To remain as accessible, inclusive and fair, we have enabled the waitlist feature on WeGotTickets (huzzah for technology).  Once tickets are sold out, the ticket page will ask you if you want to be added to the waiting list.
Next, choose the option to be added to the waiting list (only for the show that's on sale, it doesn't waitlist you for the dates within the festival). If a ticket becomes available, you will be notified automatically via email. It will be first come, first served to claim your ticket.
We strongly advise all members of your party are added to the waiting list.  
The waiting list will run up until the times stated within the event (subject to change)
If tickets become available after then, we will announce their availability in the Facebook event and how to claim.

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​How long is the waiting list?
Size doesn't matter when it comes to our waiting list, it's that “how long is a piece of string” scenario for our waiting list I’m afraid folks. It is due to various factors (people before you might not take their space etc) we don’t advise when a space might be available. We do, however, automatically notify you via email as soon as a space becomes available so you can book it via the WeGotTickets system. Fingers and toes crossed my fellow burlesque babes.
If it is close to the event, the process may change a little but will be fully addressed in the Facebook Event for the show.  Please make sure to pop along to House of Trixie Blue & Newcastle Burlesque Festival, like our page, head to the events tab and click 'Interested' on the event to receive event notifications. Thanks.​

 

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​What happens if you have tickets available on the night and I/we wanna come and have some fun?
If we have tickets available, we will make it known in the Facebook event for the nominated show ASAP. It might be close to showtime but we will do our very best to manage it. Thanks for your understanding. ​

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I want to make a weekend out of the festival, where should I stay?
Newcastle has a SEA of wonderful hotels. Here are a few that are close to The Black Swan (Festival Venue):

The County
The Milecastle
Hampton By Hilton
The Royal Station Hotel

Four Points Flex

Albatross Hostel

Crowne Plaza
Surtees Hotel 

Plus SO MANY MORE - Take a google for more recommendations 

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